Privacy Policy

 

 

Introduction

EmpowHER is a trading name of Sweet Appreciation Box, Co Reg No 15935901. At EmpowHER Box, your privacy and the security of your personal data are of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your information, ensuring we comply with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws. By accessing or using our services, you agree to the practices described in this policy.

If you have any questions about how we handle your data, please contact us at [email protected].

Information We Collect

We may collect the following categories of personal data about you:

1. Information You Provide Directly

  • Account Registration: Name, email address, password, phone number, and mailing address when you create an account.
  • Payment Information: Payment details including billing addresses and transaction history (processed securely by a third-party payment provider).
  • Subscription Details: Information regarding your selected subscription plan, preferences, and order history.
  • Communication: Any information you provide directly through emails, chat, or customer service inquiries.

2. Information We Collect Automatically

  • Device Information: IP address, browser type, and operating system when accessing our website.
  • Usage Data: Details of your interactions with the Site, such as pages viewed, time spent, and clickstream data.

3. Information from Third Parties

  • Data from service providers or marketing platforms that help enhance our understanding of customer preferences.

How We Use Your Information

Your personal data will only be used for the following purposes:

  • To Fulfil Your Subscription:
    • Processing orders and payments.
    • Delivering the subscription boxes to your specified address.
  • To Improve Our Services:
    • Analysing your feedback and browsing patterns to offer a better customer experience.
    • Updating and personalising our products and offers.
  • Customer Support:
    • To respond to your questions, requests, or complaints.
  • Marketing Communications:
    • Sending newsletters, special promotions, or product updates (only when you have consented to these communications).
  • Legal Compliance:
    • Collecting and sharing data required to meet legal obligations (e.g., fraud prevention or mandatory reporting).

Legal Bases for Processing Your Data

Under the UK GDPR, we process your data under the following legal bases:

  1. Performance of a Contract: To fulfil and manage your Sweet Appreciation Box subscription.
  2. Your Consent: For marketing emails or newsletter subscriptions.
  3. Legal Obligation: To comply with relevant laws and regulations.
  4. Legitimate Interests: For activities such as improving our services and fraud prevention.

How We Store Your Data

We ensure your information is stored securely by employing data encryption and access controls. Your personal data is retained only for as long as necessary to fulfil its purposes, such as processing subscription orders or complying with legal requirements. After this period, your data will be securely deleted.

Sharing Your Data

We value your trust and only share your data under strict circumstances:

  1. Service Providers:
    • Payment processors for handling transactions.
    • Delivery companies to fulfil your orders.
  2. Compliance with Legal Obligations:
    • To fulfil requests from regulatory authorities or as required by law.
  3. Business Transfers:
    • If SAB is sold, merged, or undergoes a business restructure, your data may be transferred to the new owner.

We will never sell your personal data to third parties.

Your Data Protection Rights

Under UK GDPR, you have the following rights:

  1. Right to Access:
    • Request a copy of the personal data we hold about you.
  2. Right to Rectification:
    • Correct inaccurate or incomplete data.
  3. Right to Erasure:
    • Request the deletion of your data, provided this does not conflict with legal obligations.
  4. Right to Restrict Processing:
    • Limit how we use your data in certain circumstances.
  5. Right to Data Portability:
    • Obtain a copy of your data in a machine-readable format.
  6. Right to Object:
    • Object to data processing used for direct marketing or based on legitimate interests.
  7. Right to Withdraw Consent:
    • Withdraw your consent for processing activities that rely on it.

To exercise any of these rights or make a complaint, please email us at [email protected]. We will respond to your request within one month.

Cookies and Tracking

EmpowHER Box uses cookies and similar technologies to enhance user experience and improve our services. Cookies may collect information such as browsing habits or preferences. You can manage your cookie preferences through your browser settings.

For more details, refer to our Cookie Policy.

Third-Party Links

Our Site may include links to third-party websites. EmpowHER Box is not responsible for the privacy practices or content of these websites. We encourage you to read their privacy policies before submitting any personal data.

Protecting Children's Privacy

Our services are not intended for individuals under 18 years of age, and we do not knowingly collect personal data from those under 18. If we become aware that we have inadvertently collected such data, we will delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email. Your continued use of our services after changes are published indicates your acceptance of the revised policy.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please get in touch:

Email: [email protected]
Address: Sweet Appreciation Box, 16 Morrish Park, Plymstock, Plymouth, PL9 9HE UK

Effective Date: 1st July 2025